The biggest pain point for anyone who manages a communications network is the dreaded d-word… downtime! So, an absolute must is working with a reputable network operations centre (NOC) partner to monitor your network. When run right, these centres allow you to be proactive and act on any potential faults before they happen.
Ultimately, having a relationship with a good NOC provider can practically eliminate the risk of your network failing. But what about all the other fantastic benefits of working with a trusted, outsourced telecoms NOC?
In this blog, we’ll give you an overview of all the key aspects you’ll want on your wishlist when forming a new NOC partnership.
Reactive and proactive network monitoring
From our NOC, networks are monitored 24×7, where all faults are identified and passed to the relevant team for resolution immediately. Our experienced team also monitors the network for any slight changes in performance, where in-depth investigations will be implemented so any potential faults or risks can be rectified before they impact network performance. The key here is proactivity – we understand that you may not always have the time or personnel to monitor your network in-house and have a finger on the pulse. So having an outsourced NOC team to keep their eyes peeled at all times is a massive value-add to any business.
Data reporting
The best thing to do with data? Report on it of course! We work with our customers to produce a range of reports analysing their network. All events within the network are reported on within agreed metrics. All the usual parameters are available such as unavailable seconds (UAS), measured service availability and reaction times, etc. This provides information that is beneficial to the customer to assist them in their day-to-day operations and see where to change certain things to work smarter, not harder.
Change management
Technology is ever-changing and therefore networks are constantly evolving over time. It’s inevitable that at certain stages, change management processes are required to be implemented. An experienced, outsourced NOC partner such as TXO has its own engineers to cover all processes of change management. This is key to limiting downtime of a network and ensuring a complete backup system is always available should the need arise.
End-to-end network services
With our capability to design, build, operate and maintain networks, our NOC services provide a gateway for us to provide a complete network service to our customers. We pride ourselves on being vendor agnostic so we’re fully capable of working with equipment from all the main original equipment manufacturers. We offer an end-to-end service that is hard to find from one partner alone. This saves you the hassle of dealing with multiple partners and leaves one entity to get to know the ins and outs of your network. So put your trust in us, and focus on your core business objectives safe in the knowledge that your network will operate as desired, 24×7.
Specialist telecoms expertise
It is important to factor in the knowledge your NOC service provider has. Rest assured, we’re experts on a range of technology types including microwave radio, VHF and UHF, and IP as well as SCADA (supervisory control and data acquisition) systems. Our experience and industry-leading expertise allows us to provide next-level service to lots of industries. From critical blue light services for the whole of the UK, to networks on behalf of the financial services, the rail sector and more. Important networks, just like yours.
Your peace of mind
To ensure the highest level of security, entry to our NOC is card swipe controlled, with only authorised persons having access. Our NOC services are run by our team of experienced personnel who have UK security check (SC) accreditation. We’re fully compliant with ISO 27001 standards which covers data handling and security – proving our dedication to information security and management.
As you can tell, here at TXO, we are proud to provide a complete range of network monitoring services. Our NOC technology watches over our customers’ network activity intently, allowing us to optimise your network and avoid faults. All within agreed SLAs to ensure smooth operations continue.
For more information visit our network operations centre page or to get started, please contact us – we’d love to help.